Trading conditions

General Information
Legal Name of the Company: Suba Knives ApS
CVR No.: 42737275
Address: Peter Bangs Vej 135, 1 tv, 2000 Frederiksberg
Email: Steffen@subaknives.com
Phone number: +45 53874006

Payment Methods
We do not charge card fees. The amount will only be withdrawn from your card once the item is shipped.

Shipping
We deliver via GLS to business addresses, private addresses, and parcel shops.
Orders are shipped every weekday and will typically be delivered within 1-2 business days unless otherwise stated on the product page.

Right of Withdrawal
As a consumer, you have a 30-day right of withdrawal when shopping with us.
The withdrawal period expires 30 days after the day you receive your item. If you have ordered multiple items in one order but they are delivered separately, the withdrawal period starts from the day you receive the last item.
To be eligible for a refund, the item must be in unused condition.
You must notify us within 30 days of receipt if you wish to cancel your purchase. You can do this by sending an email to Steffen@subaknives.com or by using the standard withdrawal form, which can be found at the bottom of these terms and conditions.
You cannot withdraw from the purchase simply by refusing to receive the goods without notifying us.

Partial Order Cancellation
If you have purchased multiple items, you have the option to return one or more items, even if they were purchased in a single order.

Please note that shipping costs will not be refunded if you cancel only part of your order.

Returns and Refunds
Once you have notified us of your withdrawal (within 30 days), you have 14 days to return the item.

You are responsible for the return shipping costs, and you are liable if the item is damaged during transport.

We recommend returning the item in its original packaging.
If the original packaging is missing, this may result in a reduction of the refund amount.

Refund Process
If you withdraw from your purchase, we will refund your payment. If the item is returned in a condition that reduces its value, we will deduct an appropriate amount.

We will refund all payments received from you, including delivery costs (except for additional costs incurred by selecting a more expensive delivery option than our standard shipping), within 14 days from the date we receive your withdrawal notice.

The refund will be issued using the same payment method used for the original purchase unless otherwise agreed.

We may withhold the refund until we receive the returned item or proof that it has been shipped.

Return items to:
Suba Knives ApS
Roskildevej 42b, Baghuset
2000 Frederiksberg
Denmark

We only accept returns sent directly to this address.

Warranty – Up to 10 Years
As a customer, you have a two-year statutory warranty under the Danish Sale of Goods Act. However, with Suba Knives’ 10-year warranty, you receive even greater protection. This extended warranty allows you to file a complaint about faults or defects for up to ten years from the delivery date. Please remember to keep your invoice as proof of purchase.

If your claim is justified, you may be eligible for repair, replacement, a refund, or a price reduction, depending on the specific situation.

If the claim is accepted, we will refund your reasonable shipping costs. The item must always be returned in proper packaging. Please remember to obtain a shipping receipt to ensure we can reimburse your return shipping costs.

Learn more about our 10-year warranty here

Return items to:
Suba Knives ApS
Roskildevej 42b, Baghuset
2000 Frederiksberg
Denmark

Privacy Policy

We collect the following information when you shop with us:

• Name
• Address
• Phone number
• Email address

We register and store the personal data necessary to process and deliver your order and to provide the best possible customer service.

Personal data is stored with Suba Knives ApS for five years, after which it is deleted.

We collaborate with selected third-party companies that store and process data. These companies operate strictly on our behalf and are not permitted to use your data for their own purposes.
We only work with data processors within the EU or countries that provide an adequate level of data protection.

The data controller for www.subaknives.com is Steffen Bach.

You have the right to request details about the data we process about you.
If you believe your information is incorrect, you have the right to request corrections.

In some cases, you may request that we delete your personal data, for example, if it is no longer necessary for the original purpose of collection. You may also contact us if you believe we are processing your data unlawfully.

For inquiries regarding data protection, please email Steffen@subaknives.com.

Right to Complain
If you wish to file a complaint regarding your purchase, please contact Steffen at Steffen@subaknives.com.

If we are unable to resolve your complaint, you can contact:

Center for Complaint Resolution
The House of the Boards
Toldboden 2
8800 Viborg
Denmark
www.forbrug.dk

If you reside in an EU country outside Denmark, you can submit a complaint via the EU Commission’s online dispute resolution portal:
http://ec.europa.eu/odr

The terms and conditions were last updated on 22.09.2022